Privacy Policy
Effective Date: June 5th, 2023
Last Updated: January 13th, 2025
At Arc-Search, LLC (“Company,” “we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with us, whether online through our website https://arc-search.com (“Website”) or offline during the provision of our digital media services, including video production, website design, and social media management.
By accessing our Website, using our services, or otherwise providing your personal information to us, you agree to the terms of this Privacy Policy.
Information We Collect
Personal Information refers to any information that identifies, relates to, describes, or can be associated with an individual. Depending on your interaction with us, we may collect the following categories of personal information:
- Identifying Information: Name, postal address, email address, telephone number, and other contact details.
- Professional Information: Business details, project requirements, and any content you provide for digital services.
- Internet or Other Electronic Network Activity Information: Browsing history, search history, and interactions with our Website, emails, or advertisements.
- Geolocation Data: IP address and approximate location derived from your IP address.
- Inferences: Insights drawn from collected data to personalize your experience and enhance our services.
- Audio, Electronic, or Visual Information: Communication records, including emails or video project assets shared during service delivery.
We do not intentionally collect sensitive personal information (e.g., social security numbers, driver’s license numbers, biometric data) unless explicitly required for specific purposes with your consent.
How We Collect Your Information
We collect personal information in the following ways:
- Directly from You: When you fill out forms, request services, or communicate with us via email or phone.
- From Third Parties: Professional networking platforms (e.g., LinkedIn), project collaborators, or referrals.
- Automatically Through Technology:
- Cookies and Similar Technologies: Used to collect browsing and interaction data.
- Log Files: IP address, browser type, operating system, and other technical data.
- Offline Interactions: At meetings, events, or consultations related to your projects.
Use of Your Personal Information
We use your personal information for:
- Service Delivery:
- To fulfill your requests for video production, website design, and social media management.
- To communicate project updates and deliver completed assets.
- Communication:
- To respond to inquiries and feedback.
- To send service-related updates and notifications.
- Business Operations:
- To improve our services and Website.
- To analyze usage trends and optimize performance.
- Marketing and Promotions:
- To share updates, promotions, and opportunities aligned with your interests. (You may opt-out at any time.)
- Legal Compliance and Security:
- To meet legal obligations and protect against unauthorized access or misuse.
Sharing of Personal Information
We may share your information with:
- Service Providers: Third parties assisting with hosting, analytics, and other operational support.
- Clients or Partners: For collaboration on specific projects or campaigns.
- Legal Authorities: When required by law or to protect our rights and property.
- Business Transfers: During mergers or acquisitions involving the Company.
We do not sell your personal information.
Cookies and Tracking Technologies
We use cookies to enhance user experience. These include:
- Essential Cookies: Necessary for site functionality.
- Analytics Cookies: To understand Website usage and improve user experience.
- Functional Cookies: To personalize content based on user preferences.
You can manage cookie preferences in your browser settings.
Data Security
We implement reasonable measures to protect your data:
- Encryption: SSL encryption for data in transit.
- Access Controls: Restricted access to authorized personnel.
- Monitoring: Regular audits and security assessments.
However, no method of transmission or storage is completely secure.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information.
- Object to data processing or request restrictions.
- Withdraw consent where applicable.
- File a complaint with a regulatory authority.
California Residents have additional rights under the California Consumer Privacy Act (CCPA).
To exercise your rights, contact us at: arc-search.com/contact.
International Data Transfers
Your information may be transferred to and processed in countries outside your residence. Appropriate safeguards are in place to ensure compliance with applicable data protection laws.
Children’s Privacy
Our services are not intended for individuals under 13. If we learn of data collection from a child under 13, we will delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be reflected with revised dates at the top of this document.
Contact Us
If you have questions or wish to exercise your rights, contact us at:
Arc-Search, LLC
Phone: 866-708-4231
Email: Contact Us
Website: arc-search.com
Additional Information for California Residents
Under the CCPA, California residents have specific rights, including:
- Right to Know: Access information about data collection and usage.
- Right to Delete: Request deletion of personal information, with exceptions.
- Right to Non-Discrimination: No adverse treatment for exercising privacy rights.
To submit a request, contact us at: 866-708-4231 or arc-search.com/contact.